Cisco 7931G - Page 144

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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Load Server is invalid Indicates an invalid TFTP server IP address or
name in the Load Server option.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or name
from which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from
Cisco Unified Communications Manager
Administration choose Device > Phone).
No default router DHCP or static configuration did not specify a
default router.
• If the phone has a static IP address, verify that
the default router has been configured. For
details, see Network Configuration Menu,
page 4-6.
• If you are using DHCP, the DHCP server has
not provided a default router. Check the DHCP
server configuration.
No DNS server IP A name was specified but DHCP or static IP
configuration did not specify a DNS server
address.
• If the phone has a static IP address, verify that
the DNS server has been configured. For
details, see Network Configuration Menu,
page 4-6.
• If you are using DHCP, the DHCP server has
not provided a DNS server. Check the DHCP
server configuration.
Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
Successful – MD5 The phone attempted an 802.1X transaction and
authentication achieved.
The phone achieved 802.1X authentication.
TFTP access error TFTP server is pointing to a directory that does
not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. For details on
assigning a TFTP server, see Network
Configuration Menu, page 4-6.
TFTP Error The phone does not recognize an error code
provided by the TFTP server.
Contact the Cisco TAC.
TFTP file not found The requested load file (.bin) was not found in
the TFTP directory.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device > Phone). Verify that the TFTP directory
contains a .bin file with this load ID as the name.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description Possible Explanation and Action