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8-14

Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)

OL-20798-01

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

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Table of Contents

Default Chapter1
- Unified Communications Manager1
- Table of Contents3
- Audience11
- Organization11
- Overview11
Preface11
- Related Documentation12
- Document Conventions13
- Obtaining Documentation, Obtaining Support, and Security Guidelines13
  - Cisco Product Security Overview13
Chapter 1 An Overview of the Cisco Unified IP Phone15
- Understanding the Cisco Unified IP Phone 7931G16
- Accessing Phone Menus and Local Features18
- What Networking Protocols Are Used19
- Ipv6 Support on Cisco Unified IP Phones22
- What Features Are Supported on the Cisco Unified IP Phone 7931G23
- Understanding Security Features for Cisco Unified IP Phones25
- Overview of Configuring and Installing Cisco Unified IP Phones33
  - Configuring Cisco Unified IP Phones in Cisco Unified CM34
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network41
- Understanding Interactions with Other Cisco Unified IP Communications Products41
Understanding Interactions with Other Cisco Unified IP Communications Products42
- Providing Power to the Phone43
- Understanding Phone Configuration Files45
- Understanding the Phone Startup Process46
- Adding Phones to Cisco Unified Communications Manager47
- Using Cisco Unified IP Phones with Different Protocols51
- Determining the MAC Address of a Cisco Unified IP Phone52
  - Before You Begin53
  - Setting up the Cisco Unified Ip Phone53
Before You Begin54
Chapter 3 Setting up the Cisco Unified IP Phone54
- Network Requirements54
- Cisco Unified Communications Manager Configuration54
- Understanding the Cisco Unified IP Phone 7931G Components55
Installing the Cisco Unified IP Phone57
Securing the Phone with a Cable Lock59
Mounting the Phone to the Wall60
Verifying the Phone Startup Process60
- Configuring Startup Network Settings61
- Configuring Security on the Cisco Unified IP Phone61
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone63
- Configuration Menus on the Cisco Unified IP Phone 7931G63
- Overview of Options Configurable from a Phone66
- Network Configuration Menu68
  - Understanding Dhcpv6 and Autoconfiguation78
- Device Configuration Menu79
- Security Configuration Menu97
CHAPTER 5 Configuring Features, Templates, Services, and Users106
Telephony Features Available for the Phone106
Configuring Product-Specific Configuration Parameters120
Configuring Corporate and Personal Directories121
- Configuring Corporate Directories121
- Configuring Personal Directory121
Modifying Phone Button Templates122
- Modifying a Phone Button Template for Personal Address Book or Fast Dials123
Configuring Softkey Templates124
Setting up Services125
Adding Users to Cisco Unified Communications Manager125
Managing the Cisco Unified CM User Options Web Pages126
- Giving Users Access to the User Options Web Pages126
- Specifying Options that Appear on the User Options Web Pages127
Configuring Model-Specific Features128
- Setting up a Typical Phone128
- Assigning the same Directory Number to Multiple Lines129
- Supporting Barge and Directed Transfer129
- Supporting CTI Applications130
- Clarifying Feature Behavior to Users130
Chapter 6 Customizing the Cisco Unified IP Phone131
- Customizing and Modifying Configuration Files131
- Creating Custom Phone Rings132
- Configuring Wideband Codec133
- Configuring the Idle Display134
- Automatically Disabling the Cisco Unified IP Phone Backlight135
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone137
- Model Information Screen137
- Status Menu138
CHAPTER 8 Monitoring the Cisco Unified Ip Phone Remotely153
- Accessing the Web Page for a Phone154
- Disabling and Enabling Web Page Access155
  - Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols156
- Device Information156
- Network Configuration157
- Network Statistics160
- Device Logs163
- Streaming Statistics163
CHAPTER 9 Troubleshooting and Maintenance167
- Symptom: the Cisco Unified IP Phone Does Not Go through Its Normal Startup Process168
- Manager168
- Cisco Unified IP Phone Resets Unexpectedly172
- Troubleshooting Cisco Unified IP Phone Security174
- General Troubleshooting Tips176
- Resetting or Restoring the Cisco Unified IP Phone178
  - Performing a Factory Reset179
- Using the Quality Report Tool180
- Monitoring the Voice Quality of Calls180
  - Using Voice Quality Metrics181
  - Troubleshooting Tips181
- Where to Go for more Troubleshooting Information182
- Cleaning the Cisco Unified IP Phone182
Appendix183
Supporting International Users183
- Adding Language Overlays to Phone Buttons183
- Installing the Cisco Unified Communications Manager Locale Installer183
- Support for International Call Logging184
Appendix185
Feature Support by Protocol for the Cisco Unified IP Phone 7931G185
Appendix191
Providing Information to Users Via a Website191
- How Users Obtain Support for the Cisco Unified IP Phone191
Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only)192
- How Users Access the Online Help System on the Phone192
- How Users Get Copies of Cisco Unified IP Phone Manuals192
  - Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only192
- How Users Subscribe to Services and Configure Phone Features193
- How Users Access a Voice Messaging System193
- How Users Configure Personal Directory Entries194
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer194
Appendix197
Technical Specifications197
- Physical and Operating Environment Specifications197
- Cable Specifications198
- Network and Access Port Pinouts198
Appendix201
Basic Phone Administration Steps201
- Example User Information for These Procedures201
- Adding a User to Cisco Unified Communications Manager202
  - Adding a User from an External LDAP Directory202
  - Adding a User Directly to Cisco Unified Communications Manager203
- Configuring the Phone203
- Performing Final End User Configuration Steps207
I N D E X209
- Resolving Startup Problems167

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Phone Guide82 pages

Installation Instructions4 pages

Quick Reference2 pages

Quick Reference Card2 pages

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