Contents
vii
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
Call Statistics Screen 7-12
Using Test Tone 7-15
CHAPTER
8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-3
Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols 8-4
Device Information 8-4
Network Configuration 8-5
Network Statistics 8-8
Device Logs 8-11
Streaming Statistics 8-11
CHAPTER
9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying Physical Connection 9-6
Identifying Intermittent Network Outages 9-6
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset 9-7
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security 9-8
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