Cisco 7931G Administration Guide

Contents
viii
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
General Troubleshooting Tips 9-10
Resetting or Restoring the Cisco Unified IP Phone 9-12
Performing a Basic Reset 9-12
Performing a Factory Reset 9-13
Using the Quality Report Tool 9-14
Monitoring the Voice Quality of Calls 9-14
Using Voice Quality Metrics 9-15
Troubleshooting Tips 9-15
Where to Go for More Troubleshooting Information 9-16
Cleaning the Cisco Unified IP Phone 9-16
APPENDIX A Supporting International Users A-1
Adding Language Overlays to Phone Buttons A-1
Installing the Cisco Unified Communications Manager Locale Installer A-1
Support for International Call Logging A-2
APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phone 7931G B-1
APPENDIX C Providing Information to Users Via a Website C-1
How Users Obtain Support for the Cisco Unified IP Phone C-1
How Users Access the Online Help System on the Phone C-2
How Users Get Copies of Cisco Unified IP Phone Manuals C-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) C-2
How Users Subscribe to Services and Configure Phone Features C-3
How Users Access a Voice Messaging System C-3
How Users Configure Personal Directory Entries C-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer C-4
APPENDIX D Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network and Access Port Pinouts D-2

Cisco 7931G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Wall mountable	Yes
Electromagnetic compatibility	FCC Part 15 (CFR 47) Class B, ICES-003 Class B, EN55022 Class B, CISPR22 Class B, AS/NZS CISPR 22 Class B, CISPR 24, VCCI Class B, EN55024, EN 50082-1, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1
Wi-Fi	No
Networking standards	IEEE 802.1Q, IEEE 802.1af, IEEE 802.1p
Ethernet LAN interface type	Fast Ethernet
Supported network protocols	DHCP, TFTP, CDP
Lines quantity	24 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Voice codecs	G.711a, G.729A, G.729B, G.729ab
Volume control	Digital
Display resolution	192 x 64 pixels
Display number of lines	3 lines
Display number of colors	Monochrome
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Safety	(UL) 60950, (CSA) C22.2 No. 60950, EN 60950, IEC 60950, AS/NZS60950, TS 001
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	229 mm
Width	203 mm
Height	178 mm
Weight	1360 g