Contents
viii
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
General Troubleshooting Tips 9-10
Resetting or Restoring the Cisco Unified IP Phone 9-12
Performing a Basic Reset 9-12
Performing a Factory Reset 9-13
Using the Quality Report Tool 9-14
Monitoring the Voice Quality of Calls 9-14
Using Voice Quality Metrics 9-15
Troubleshooting Tips 9-15
Where to Go for More Troubleshooting Information 9-16
Cleaning the Cisco Unified IP Phone 9-16
APPENDIX
A Supporting International Users A-1
Adding Language Overlays to Phone Buttons A-1
Installing the Cisco Unified Communications Manager Locale Installer A-1
Support for International Call Logging A-2
APPENDIX
B Feature Support by Protocol for the Cisco Unified IP Phone 7931G B-1
APPENDIX
C Providing Information to Users Via a Website C-1
How Users Obtain Support for the Cisco Unified IP Phone C-1
How Users Access the Online Help System on the Phone C-2
How Users Get Copies of Cisco Unified IP Phone Manuals C-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) C-2
How Users Subscribe to Services and Configure Phone Features C-3
How Users Access a Voice Messaging System C-3
How Users Configure Personal Directory Entries C-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer C-4
APPENDIX
D Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network and Access Port Pinouts D-2
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