DGSHAPE DWX-42W - Page 144

Installation Problems
143
5. Troubleshooting
H
From the [View] menu, click [Show hidden devices].
I
In the list, nd [Printers] or [Other devices], and then double-click it.
J
Under the selected item, select the name of the model you are using or [Unknown device].
K
From the [Action] menu, click [Uninstall].
L
In the [Conrm Device Uninstall] window, click [OK].
M
Close Device Manager.
N
Disconnect the USB cable that connects the machine and the computer.
O
Restart Windows.
P
Uninstall the driver.
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Q
Reinstall the driver from the rst step according to the procedure in the "Setup Guide" or 

.
Windows 8.1 (Procedure A)
Procedure
A
Connect the machine and the computer with a USB cable.
B
Turn on the machine.
C
Click [Desktop].
D
Right-click the [Start] button, and then click [Control Panel].
E
Click [View devices and printers].
F
Check that the model you are using is displayed under [Unspecied].
G
Right-click the icon of the model you are using, and then click [Remove device].
H
When the message "Are you sure you want to remove this device?" is displayed, click [Yes].
I
Check that the icon for the model you are using is no longer displayed under [Unspecied].
J
Temporarily disconnect the USB cable connecting the machine to the computer, and then reconnect
the devices.
Repeat steps
C
,
D
, and
E
� If the printer icon for the machine you are using is displayed under [Printers], the driver has been
successfully installed�
If you could not solve your problem by following this procedure, perform the procedure under "Windows 8�1 (Procedure B)�"