GE HEALTHCARE
DIRECTION FQ091013, REVISION 1 VIVID I N AND VIVID Q N SERVICE MANUAL
Chapter 1 - Introduction 1-25
Section 1-8
Customer Assistance
1-8-1 Contact Information
If this equipment does not work as indicated in this service manual or in the Vivid i n and Vivid q N User
Manual, or if you require additional assistance, please contact the local distributor or appropriate
support resource, as listed below.
Prepare the following information before you call:
• System ID and/or serial number.
• Software version.
• Date and time of occurrence.
• Sequence of events leading to issue.
• Is the issue reproduceable?
• Imaging mode, probe, preset/application.
• Media brand, speed, capacity, type.
• Detailed description of any problem encountered.
• Save secondary image capture, cine loop.
•
Where applicable, save
the appropriate log files (by pressing <Ctrl F> [or <Alt D>]).
Remember to save the log files for each day on a separate floppy disk, labelled accordingly.
Note: Restart the application before resuming clinical scanning.
Table 1-10 Phone numbers for Customer Assistance
LOCATION PHONE NUMBER
USA
GE Medical Systems
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
Service: On-site
Service Parts
Application Support
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
Canada 1-800-668-0732
Latin America
Service
Application Support
1-800-321-7937
1-262-524-5698
Europe (OLC- EMEA)
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
OLC - EMEA
Phone: +49 (0)212 2802 - 652
+33 1 3083 1300
Fax: +49 (0) 212 2802 - 431
Online Services Ultrasound Asia
Australia
China
India
Japan
Korea
Singapore
Phone: +(61) 1-800-647-855
+(86) 800-810-8188
+(91) 1800-425-8025
+(81) 42-648-2940
+(82) 2620 13585
+(95) 6277-3444
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