Troubleshooting
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7. The connection between the GV-ASManager and controller should be established, and
the connection icon should appear. If disconnection happens after you connect the
hub or switch to the network, then it should be other network problems. Please contact
your network administrator.
Q2: The connection established between the GV-ASManager and GV-AS / GV-
EV Controller is interrupted.
This may be due to IP address conflict. Follow these steps to troubleshoot the problem:
1. Disconnect the hub or switch, which connects to the GV-ASManager and the controller,
from the network.
2. Run Windows Command Prompt. Take Classic Windows Start Menu for example, click
Start, select Accessories and click Command Prompt.
3. Type arp –d and press Enter.
Figure 10-4
4. Give the GV-ASManager a fixed IP address that is NOT used by another device. See
Figure 10-1.
5. Open the browser and enter the assigned IP address of the controller. The Network
Configuration page appears. See Figure 10-2.
6. In the IP address field, give the GV-AS / GV-EV Controller an IP address that is NOT
used by another device, e.g. 192.168.0.XXX.
7. On the GV-ASManager, enter the following settings. See Figure 10-3.
Controller ID: 1
Network: TCP/IP
IP: 192.168.0.XXX
Port: 4000
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