Grandstream Networks UCM6204 User Manual

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UCM6200 Series User Manual
Queue Statistics
Along with call center features, users can also gather detailed call queue statistics allowing them to make better
changes/decision to manage better the call distribution and handling based on time, agent and queue.
To access call queue statistics, go to Web GUICall FeaturesCall Queue and click on “Call Queue Statistics”,
the following page will be displayed:
Figure 145: Call Queue Statistics
Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which
information to be displayed (call distribution by agent, virtual queue distribution by hour...).

Grandstream Networks UCM6204 Specifications

General

Brand	Grandstream Networks
Model	UCM6204
Category	PBX
Language	English