By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number.
The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result
if it's not the desired party to call.
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press
number 1 to 8 to select and call, or press 9 for results in next page.
The Dial by Name group can be used as the destination for inbound route and key pressing event for IVR. The
group name defined here will show up in the destination list when configuring IVR and inbound route. If Dial by
Name is set as a key pressing event for IVR, user could use ‘*’ to exit from Dial by Name, then re-enter IVR and
start a new event. The following example shows how to use this option.
Figure 171: Dial By Name Group In IVR Key Pressing Events
Figure 172: Dial By Name Group In Inbound Rule
To Next Page
Loading...
Need help?
General
