Configure Call Queue ........................................................................................................................ 221
Call Center Settings and enhancements ........................................................................................... 225
Queue Statistics ................................................................................................................................ 227
Switchboard ....................................................................................................................................... 228
PICKUP GROUPS .................................................................................. 230
Configure Pickup Groups .................................................................................................................. 230
Configure Pickup Feature Code ........................................................................................................ 230
MUSIC ON HOLD ................................................................................... 232
FAX SERVER ......................................................................................... 235
Configure Fax/T.38 ............................................................................................................................ 235
Receiving Fax .................................................................................................................................... 237
Sample Configuration to Receive Fax from PSTN Line ............................................................. 237
Sample Configuration for Fax-To-Email ..................................................................................... 239
FAX Sending ...................................................................................................................................... 241
BUSY CAMP-ON .................................................................................... 242
PRESENCE ............................................................................................ 243
FOLLOW ME .......................................................................................... 245
SPEED DIAL .......................................................................................... 247
DISA ....................................................................................................... 248
CALLBACK ............................................................................................ 250
BLF AND EVENT LIST ........................................................................... 251
BLF .................................................................................................................................................... 251
Event List ........................................................................................................................................... 251
DIAL BY NAME ...................................................................................... 254
Dial by Name Configuration............................................................................................................... 254
ACTIVE CALLS AND MONITOR ........................................................... 257
Active Calls Status ............................................................................................................................. 257
Hang Up Active Calls ......................................................................................................................... 258
Call Monitor ....................................................................................................................................... 258
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