Support and other resources 207
Websites
Website Link
Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs
Hewlett Packard Enterprise Support Center www.hpe.com/support/hpesc
Contact Hewlett Packard Enterprise Worldwide www.hpe.com/assistance
Subscription Service/Support Alerts www.hpe.com/support/e-updates
Software Depot www.hpe.com/support/softwaredepot
Customer Self Repair www.hpe.com/support/selfrepair
Insight Remote Support www.hpe.com/info/insightremotesupport/docs
Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs
Single Point of Connectivity Knowledge (SPOCK)
Storage Compatibility Matrix www.hpe.com/storage/spock
Storage white papers and analyst reports www.hpe.com/storage/whitepapers
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at
your conve-
nience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider
will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty, Care Pack Service, or con-
tractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission
of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate
resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends
that you register your device for remote support.
For more information and device support details, go to the following website:
www.hpe.com/info/insightremotesupport/docs
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