Table 15. MAP 0190: Forms Feed Problems (continued)
Step Questions/Actions Yes No
28.
This is a 099 message or the A00 equivalent. Check for
customer operating errors.
Was the customer performing a PARK operation?
Tear off the forms in the area
between the printhead and the
tear bar.
Complete the Park operation.
Inform the customer that forms
must be torn off at the tear bar
before he confirms the Park
operation.
The 02 or 099 message occurred
because the printer could not
completely back the forms up
onto the tractor.
Go to step 29.
29.
Was the customer just loading forms on the front or
rear tractor?
Go to step 30. Go to step 31 on page 121.
30.
Check the forms to see if they were loaded beyond the
tractors so that they block the paper presence sensor.
Is the sensor blocked by the forms?
Remove and reload the forms so
that the leading edge of the
forms is near the square drive
shaft on the tractor assembly.
Show the customer that this is
the correct way to mount the
forms.
The 02 or 099 message occurred
because the printer sensors were
already sensing forms in the path
when the customer tried to load
forms.
Go to step 31 on page 121.
Chapter 1. Diagnosing Problems
120
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