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SYSTEM RELEASE 7.15
ASTRO
®
25
INTEGRATED VOICE AND DATA
MCC 7100 IP Dispatch
Console Setup and User
Guide
MN000672A01-E
JULY 2016
© 2016 Motorola Solutions, Inc. All rights reserved
2
Table of Contents
default chapter
3
Copyrights
3
Contact Us
5
Document History
7
Table of Contents
9
List of Figures
17
List of Tables
19
List of Processes
21
List of Procedures
23
About MCC 7100 IP Dispatch Console Setup and User Guide
27
Helpful Background Information
27
Related Information
27
What Is Covered in this Manual
27
Chapter 1: MCC 7100 IP Dispatch Console Description
29
Figure 1: MCC 7100 IP Dispatch Console System Diagram
30
MCC 7100 IP Dispatch Console in Console Site Architectures
31
MCC 7100 IP Dispatch Console Features
31
System Level Features
31
Table 1: System Level Feature for the MCC 7100 IP Dispatch Console
31
ASTRO 25 Trunking Features
32
ASTRO 25 Conventional Features
32
MDC 1200 Analog Conventional Features
32
Table 2: ASTRO 25 Trunking Feature for the MCC 7100 IP Dispatch Console
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Table 3: ASTRO 25 Conventional Feature for the MCC 7100 IP Dispatch Console
32
Table 4: MDC 1200 Analog Conventional Feature for the MCC 7100 IP Dispatch Console
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Analog Conventional Features
33
Encryption Features
33
Table 5: Analog Conventional Feature for the MCC 7100 IP Dispatch Console
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Table 6: Encryption Feature for the MCC 7100 IP Dispatch Console
33
Integrated Tone Paging Encoder Features
34
MCC 7100 IP Dispatch Console System Components
34
MCC 7100 IP Dispatch Console
34
Table 7: Integrated Tone Paging Encoder Feature for the MCC 7100 IP Dispatch Console
34
PRX 7000 Console Proxy
35
Console Site Control Room Firewall
35
License Server
35
Key Management Facility for MCC 7100 IP Dispatch Console
35
Customer Enterprise Network Components
36
DNS Server
36
DHCP Server
36
VPN Server
36
MCC 7100 IP Dispatch Console Theory of Operations
36
Zone Database Server and LDAP
36
MCC 7100 IP Dispatch Console Encryption
36
MCC 7100 IP Dispatch Console Link Op
36
MCC 7100 IP Dispatch Console and ISSI 8000/CSSI 8000
37
Centralized Event Logging for the MCC 7100 IP Dispatch Console
37
Audio Logging and the MCC 7100 IP Dispatch Console
37
MCC 7100 IP Dispatch Console Aux I/O Comparator Display
37
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
39
MCC 7100 IP Dispatch Console Software Requirements
39
MCC 7100 IP Dispatch Console Hardware Requirements
39
Table 8: Hardware Specifications for HP Z420 Workstation
39
Table 9: Laptop Hardware Specifications
39
MCC 7100 IP Dispatch Console Cohab Configurations
40
MCC 7100 IP Dispatch Console Call Capacities
41
Dynamic System Resilience Considerations
41
Table 10: MCC 7100 IP Dispatch Console Call Capacities
41
Setting up the MCC 7100 IP Dispatch Console
42
Installing the MCC 7100 IP Dispatch Console Inside the ASTRO RNI
42
Installing the MCC 7100 IP Dispatch Console Outside the ASTRO RNI
43
Installing the .NET Framework 3.5 Outside the ASTRO RNI
44
Upgrading an Existing MCC 7100 IP Dispatch Console
44
Windows Installation and Motorola Operating System Installer for MCC 7100 IP Dispatch Console
45
Configuring Windows Components
46
Setting Display Properties
46
Setting Windows Power Options
47
Setting up SNMP Services Inside the ASTRO RNI
48
Configuring Windows SNMP Components for a Console Inside the ASTRO RNI
48
Configuring Primary DNS Suffix
49
Installing the .NET Framework 3.5 on the Windows 8 Operating System Outside the ASTRO RNI
50
Generating License Certificates for the MCC 7100 IP Dispatch Console
50
Network Interface Card Configuration
51
Configuring the Network Interface Card for an MCC 7100 IP Dispatch Console Inside the ASTRO RNI
51
Installing the MCC 7100 IP Dispatch Console Software
52
CRYPTR Micro Installation Considerations
54
Associated Windows Components Software Installation
55
Load Secure Keys and Algorithms
55
Hardware Key Storage (CRYPTR Micro)-Based Encryption
56
Figure 2: Microsd to SD Adapter
56
Figure 3: KVL 4000 Model T7537B with CRYPTR Micro Keyloading Cable
57
Software Keyfiles-Based Encryption
58
Third-Party or Cohab Software Installation
61
MOTOPATCH Installation
61
Applying the Windows Supplemental Configuration
61
Importing Group Policy Objects into a Customer Enterprise Network Domain
62
Peripheral Configuration
63
Modifying the Default Audio Peripherals
64
Disabling/Enabling Audio Devices in Windows
64
Disabling Feedback Audio for Headset Devices
65
Setting up the Network
65
Setting up a Proxy Server Connection Outside the ASTRO RNI
65
Setting up the Domain for an MCC 7100 IP Dispatch Console Inside the ASTRO Radio Network Infrastructure
66
Configuring the Local Hosts File for Consoles in Conventional K Core Systems or Outside the ASTRO RNI
67
Configuring the External NTP Time Source on Consoles in ASTRO 25
69
Conventional K Core System
69
Credentials for Secure Snmpv3 Common Agent (Optional)
69
Adding a Remote Console to the ASTRO DNS Server
69
Hardware Crypto Configuration
70
Changing the Default CRYPTR Micro Password
70
Upgrading the CRYPTR Micro Software Upgrade
70
Disabling FIPS
71
MCC 7100 IP Dispatch Console Maintenance and Troubleshooting
72
Dispatch Console Computer Firewall Exceptions
72
Updating License Files for MCC 7100 IP Dispatch Console
72
Upgrading the MCC 7100 IP Dispatch Console Software
73
Failure to Upgrade or Uninstall the MCC 7100 IP Dispatch Console Software
73
Elite Console Application Stuck in Application Initializing State
73
Restoring the Windows User Account Profile
74
Elite Console Denied Access Due to an Embedded Password Mismatch
74
Elite Console Denied Access Due to an Embedded Password Mismatch after Reinstalling All Software
75
Adding a New Domain Console User
75
Elite Crash Error When Logging off the Dispatch Operator Position
75
Audio Troubleshooting on MCC 7100 IP Dispatch Console
75
Audio Quality Issues
76
Volume Levels Are too Low
76
Resolving no Audio Sent or Received from the Peripherals
76
Secure Audio Troubleshooting on MCC 7100 IP Dispatch Console with CRYPTR Micro-Based Encryption
77
CRYPTR Micro Password Issues
77
Testing an Unresponsive CRYPTR Micro Card
77
Secure Call Failures
78
Resolving SD Host Controller Driver Considerations (CRYPTR Micro Failures)
79
Detection of CRYPTR Micro Device Troubleshooting
80
Troubleshooting Connection Issues (Outside the ASTRO Radio Network Infrastructure)
81
Troubleshooting the MCC 7100 IP Dispatch Console License Issues
82
Troubleshooting the Instant Recall Recorder License Issues
83
Changing the Maximum Transmission Unit
83
MCC 7100 IP Dispatch Console Disaster Recovery
84
Recovering an MCC 7100 IP Dispatch Console Installation
84
Critical Backup Files for the MCC 7100 IP Dispatch Console
85
Table 11: MCC 7100 IP Dispatch Console Files to Backup
85
Configuring the Audio Interface Module Local Relays
87
Recovering a Damaged or Missing CRYPTR Micro Card
87
Chapter 3: PRX 7000 Console Proxy Setup and Installation
89
PRX 7000 Console Proxy Software and Hardware Requirements
89
PRX 7000 Console Proxy Cohab with MCC 7500 Installations
89
Setting up the PRX 7000 Console Proxy
89
Operating System Installation for the PRX 7000 Console Proxy
90
Windows Installation and Motorola Operating System Installer for PRX 7000 Console Proxy
90
Setting Windows Power Options
90
Generating License Certificates for the PRX 7000 Console Proxy
91
Installing the PRX 7000 Console Proxy Software
92
Black List Configuration for Remote MCC 7100 IP Dispatch Consoles (Optional)
93
MOTOPATCH Installation
93
Windows Supplemental Configuration (K Core)
93
Network Interface Card Configuration
94
Configuring the Computer Network Interface Card for the PRX 7000 Console Proxy
94
Setting up the Domain for the PRX 7000 Console Proxy on L and M Core
95
PRX 7000 Console Proxy Maintenance and Troubleshooting
96
Updating License Files for PRX 7000 Console Proxy
96
Upgrading the PRX 7000 Console Proxy Software
96
Uninstalling the PRX 7000 Console Proxy Software
97
Remote Console Cannot Connect to the Proxy Server
97
Troubleshooting the PRX 7000 Console Proxy License Issues
98
Changing the Maximum Transmission Unit
99
PRX 7000 Console Proxy Disaster Recovery
99
Recovering a PRX 7000 Console Proxy Installation
99
Critical Backup Files for the PRX 7000 Console Proxy
100
Table 12: PRX 7000 Console Proxy Files to Backup
100
Chapter 4: USB Audio Interface Module
101
USB Audio Interface Module
101
USB Audio Interface Module Connections
101
Figure 4: USB Audio Interface Module - Audio Routing
101
Peripherals Supported with USB Audio Interface Module
102
Desk Microphone
102
Figure 5: USB Audio Interface Module Port Connections
102
Table 13: USB Audio Interface Module Peripherals
102
Footswitch
103
Figure 6: Gooseneck Microphone
103
Headset Jacks
104
Figure 7: Footswitch
104
Figure 8: Headset Jack
104
Table 14: Footswitch Pinout
104
Figure 9: Locations of S1 and S2
106
Figure 10: Locations of S1 and S2
106
External Paging Encoder Port
107
Local Logging Recorder Port
107
Table 15: External Paging Encoder Port Pinout
107
Telephone/Headset Port
108
Table 16: External Phone Interface Connector Pinout
108
Local Console Relay Outputs - MCC 7100 Configurable Functions
109
Table 17: Generic Auxiliary Outputs Pinout
109
USB Audio Interface Module Specifications
110
USB Audio Interface Module FRU/FRE Information
110
Table 18: USB Audio Interface Module Specifications
110
Table 19: USB AIM FRU/FRE Information
110
USB Audio Interface Module Bonding and Grounding Requirements
111
Installing and Configuring USB Audio Interface Module
112
Connecting USB Audio Interface Module
112
Configuring USB Audio Interface Module
112
Upgrading the USB Audio Interface Module Software
113
USB AIM Device Information
114
USB Audio Interface Module Troubleshooting
114
USB Audio Interface Module Indicators
114
Figure 11: USB AIM State Indicators
115
Table 20: USB AIM States
115
USB AIM Status Icon
116
Diagnosing Audio Malfunction in USB Audio Interface Module
116
Troubleshooting USB Audio Interface Module USB Communication Issues
117
Troubleshooting USB Audio Interface Module Upgrade Issues
117
Troubleshooting Peripherals
118
Chapter 5: Console Dispatch Status and Peripheral Configuration Tool
119
Console Dispatch Status (MCC 7100 IP Dispatch Console)
119
Console Dispatch Status Taskbar Icon
119
Customizing the Console Dispatch Status Taskbar Icon
119
Figure 12: Console Dispatch Status Taskbar Icon
119
Proxy Server List
120
Proxy Server List Status Indicator
120
Figure 13: Windows 7 Taskbar Notification Area
120
Figure 14: Proxy Server List Status Indicator
120
Proxy Server List Buttons
121
ASTRO Domain Configuration
121
Adding a Proxy Server Connection
121
Editing a Proxy Server Connection
121
Table 21: Proxy Server List Buttons
121
Removing a Proxy Server Connection
122
Encryption/Licensing
122
MCC 7100 IP Dispatch Console Call Capacities
122
Table 22: MCC 7100 IP Dispatch Console Call Capacities
122
Console Dispatch Status (PRX 7000 Console Proxy)
123
Console Dispatch Status Taskbar Icon
123
Customizing the Console Dispatch Status Taskbar Icon
123
Figure 15: Console Dispatch Status Taskbar Icon
123
Remote OP Connection List
124
Figure 16: Windows 7 Taskbar Notification Area
124
Remote OP Connection Black List
125
Figure 17: Remote OP Connection List
125
Adding a Remote MCC 7100 IP Dispatch Console to the Black List
126
Editing a Remote MCC 7100 IP Dispatch Console on the Black List
126
Figure 18: Remote OP Connection Black List
126
Removing a Remote MCC 7100 IP Dispatch Console from the Black List
127
MCC 7100 Peripheral Configuration Tool
127
Audio Outputs Tab
128
Figure 19: Motorola Peripheral Configuration Tool
128
Mapping and Unmapping a Speaker
129
Testing a Speaker
129
Figure 20: Mapping and Unmapping Speakers
129
Configuring a Non-Motorola Headset
130
Audio Inputs Tab
130
Figure 21: Speaker Test
130
Mapping and Unmapping a Non-Motorola Desktop Microphone
131
Ptt/Monitor Tab
131
Configuring a Non-Motorola USB Footswitch
131
USB AIM Tab
132
Mapping and Unmapping Motorola Peripherals
132
Peripheral Configuration Summary
133
Figure 22: Mapping and Unmapping the Motorola Peripherals
133
Peripheral Configuration Profile
134
Figure 23: Peripheral Configuration Summary
134
Figure 24: Peripheral Configuration Summary - Motorola Peripherals
134
Creating a Profile with Non-Motorola Peripherals
135
Customizing a Profile with Motorola Peripherals
135
Deleting a Profile
136
Control Panel Button
137
Motorola Peripherals - Audio Gain
137
Figure 25: Sound and Game Controller in the Windows Operating System
137
Configuring USB Audio Interface Module
138
Upgrading the USB Audio Interface Module Software
139
Troubleshooting USB Audio Interface Module Upgrade Issues
139
USB AIM Status Icon
139
USB AIM Device Information
140
Chapter 6: Instant Recall Recorder
141
Welcome to the Instant Recall Recorder
141
Instant Recall Recorder
141
Audio Types Recorded by the Instant Recall Recorder Application
141
Configuring the Instant Recall Recorder Application
142
Instant Recall Recorder Basic Operations
143
Starting the Instant Recall Recorder Application
143
Closing the Instant Recall Recorder Application
144
Fixing the Instant Recall Recorder Window on the Top of the Desktop
144
Switching the Instant Recall Recorder Window to the Compact Mode
144
Expanding and Collapsing Sections in the Instant Recall Recorder Window
144
Managing Detail Columns in the Instant Recall Recorder Call List
145
Playing Back Calls in the Instant Recall Recorder Application
145
Filtering Calls in the Instant Recall Recorder Application
146
Call Filters in the Instant Recall Recorder Application
146
Sorting Calls in the Instant Recall Recorder
147
Rewinding and Fast Forwarding Calls in the Instant Recall Recorder Application
147
Changing the Playback Speed in the Instant Recall Recorder Application
147
Modifying the Playback Volume and Playback Quality in the Instant Recall Recorder Application
148
Zooming in and Zooming out Waveform in the Instant Recall Recorder Application
148
Saving Calls to a File in the Instant Recall Recorder Application
148
Appendix A: MCC 7100 IP Dispatch Console Additional Procedures and Information
151
Removing All MCC 7100 IP Dispatch Console Applications
151
Removing the Elite Admin and Elite Dispatch Applications Only
151
Configuring a Preconfigured Patch Console (Inside the ASTRO RNI)
152
Configuring an Automatic Windows Login
152
Adding Windows Domain Username and Password to Windows Registry
153
Configuring the Domain Controller for the Preconfigured Patch OP
154
Adding Elite Authentication Username and Password to the Windows Registry
154
Creating Batch File for Automatic Network Authentication
155
Fault Management
155
Fault Management for Devices Inside the ASTRO Radio Network Infrastructure
156
MCC 7100 IP Dispatch Console Fault Management
156
PRX 7000 Console Proxy Fault Management
156
Control Room Firewall Fault Management
156
Fault Management for Devices Outside the ASTRO RNI
156
Embedded Password Management
156
Enabling Receive AGC through Registry Setting
156
Appendix B: Enhanced Alert Tones
159
Enhanced Alert Tones Overview
159
Enhanced Alert Tones Audio File Specifications
159
Enhanced Alert Tones Audio Files Configuration
160
Appendix C: MCC 7100 IP Dispatch Console System Release Compatibility
165
ASTRO 7.15 Components in an ASTRO 7.13 System
165
Table 23: ASTRO 7.15 MCC 7100 IP Dispatch Console System Components in an ASTRO 7.13
165
Setting up the MCC 7100 IP Dispatch Console in a System from a Previous ASTRO 25 Release
166
ASTRO 7.15 Components in an ASTRO 7.14 System
167
Setting up the ASTRO 7.15 MCC 7100 IP Dispatch Console in an ASTRO 7.14 System
167
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Motorola solutions MCC 7100 IP Specifications
General
Brand
Motorola solutions
Model
MCC 7100 IP
Category
Music Mixer
Language
English
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