Symptom:
The CRYPTR micro card in the MCC 7100 IP Dispatch Console has become unresponsive. The
CRYPTRManagement application does not display the version numbers for the CRYPTR micro
software in the About CRYPTRManagement window.
NOTICE: The CRYPTR micro card has no visual or audible user interface that can determine its
state. Therefore, an additional working CRYPTR micro card is used as part of the
troubleshooting process to determine the state of the unresponsive card.
Solution:
To determine if the card is functioning properly, the CRYPTR micro card is visually inspected and
tested using the MCC 7100 IP Dispatch Console and/or the KVL 4000.
NOTICE: If a KVL 4000 is used and cannot detect the unresponsive CRYPTR micro card when
attempting to perform any action on the CRYPTR micro, the CRYPTR micro card is damaged
and must be replaced. See Recovering a Damaged or Missing CRYPTR micro Card on page
87 for details.
Procedure:
1 Eject the unresponsive CRYPTR micro card from the MCC 7100 IP Dispatch Console.
2
Insert the working CRYPTR micro card into the MCC 7100 IP Dispatch Console.
NOTICE: Use a working CRYPTR micro card to determine if the card is defective or if the
MCC 7100 IP Dispatch Console was configured properly.
3 Open an explorer window and browse to C:\Program Files (x86)\Motorola\Motorola
CRYPTR micro Support Applications
4 Double-click the CRYPTRManagement application.
5 In the Application Configuration screen, from the pull down menu, select SDIO. Click OK.
6 Click the Motorola symbol in the upper left-hand corner of the CRYPTRManagement window
and select About CRYPTRManagement.
7 From the About CRYPTRManagement window, view the version numbers for the CRYPTR
micro software.
•
If the window returns meaningful version numbers, the unresponsive CRYPTR micro card is
damaged and must be replaced with a new one. See Recovering a Damaged or Missing
CRYPTR micro Card on page 87 for details.
• If the window becomes unresponsive and then displays “None” for version numbers, the
MCC 7100 IP Dispatch Console may be improperly configured (for example, does not
contain a driver for the CRYPTR micro card). See Resolving SD Host Controller Driver
Considerations (CRYPTR Micro Failures) on page 79 to troubleshoot the configuration
issue.
Secure Call Failures
This section defines the most common secure call failures and provides a possible solution.
Symptom:
CRYPTR micro is in place but secure audio does not work.
Solution:
Verify that CRYPTR micro is keyloaded with the appropriate keys. Use the CRYPRmicroManagement
utility to display the list of keys in the CRYPTR Micro.
Symptom:
CRYPTR micro is in place, some keys are loaded, but secure audio does not work.
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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