Motorola solutions MCC 7100 IP User Manual

Solution:
Delete and recreate the Windows user account profile. See Restoring the Windows User Account
Profile on page 74 for the required steps.
NOTICE: Elite dispatch console application files are not stored in the user profile folder.
However, other program files stored in the user profile folder must be backed up and copied to
a different folder, otherwise they are deleted. When the process is completed, the copied data
can be moved back to the user profile folder.
Restoring the Windows User Account Profile
Perform this procedure to restore the Windows user account profile as a troubleshooting measure
when Elite console application is stuck in the initialization state.
Procedure:
1 Close the Elite application.
2 Log out of Windows.
3
Log on Windows as an administrator (either domain or local admin).
NOTICE: The account must be different than the account used for the Elite dispatch.
4 Delete the profile as follows:
a From the Control Panel, select System.
b Click Change settings.
c In the System Properties window, click the Advanced tab.
d Under User Profiles, click Settings.
The User Profiles window opens.
e Select the relevant profile and click Delete.
f Click OK.
5 Log out of Windows.
6 Log on Windows with the original account.
The account profile is recreated and is used by the Elite console.
Elite Console Denied Access Due to an Embedded Password
Mismatch
NOTICE: Running Elite as a local Admin or domain Admin on a system with Full (not
transparent) Information Assurance (IA) also results in this error. Elite must be ran from an
elevated Command prompt when using local Admin or domain Admin accounts on fully IA
secured system.
Symptom:
The Elite application shows the error, The console was denied access to data due to an
embedded password mismatch or internal error. Contact System Administrator.
and does not launch (has cached NM data) or launches based on cached data but still displays the
error message.
Solution:
Uninstall and reinstall the MCC 7100 IP Dispatch Console software, as follows:
MN000672A01-E
Chapter 2: MCC 7100 IP Dispatch Console Setup and Installation
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Motorola solutions MCC 7100 IP Specifications

General

Brand	Motorola solutions
Model	MCC 7100 IP
Category	Music Mixer
Language	English