Journal Printer
How to Clear Graphics Journal Printer Jams
NCR Personas M Series 5887 Operator Manual 5-9
6 Remove any torn or crumpled paper from within the print
mechanism. If anything is printed on this paper, keep it with the
printed take-up roll.
Warning: Take care when clearing the print mechanism as the serrated
cutter may cause injury.
7 Check the supply roll to see that it is positioned correctly. It
should sit in the base of the printer with the paper free to feed
upwards from the end of the roll nearer the print mechanism.
8 Check that the printed take-up roll is winding on evenly and
that it is not being crumpled against one of the roll guides. If you
cannot move the paper away from the guide, you should replace
the journal roll as explained in the previous section.
9 If you are able to straighten out the paper – close the print
mechanism cover, pushing it until it clicks shut. A “smiley”
graphic should be printed. Press the paper feed button until the
paper has smoothed out and appears to be feeding through
without problems.
10 If the paper is badly crumpled or torn across, you should replace
the journal roll as described in the previous section.
11 Push the printer back into the ATM until it clicks into place.
12 Follow your in-house procedures to indicate that you have
fixed, without replacing, the journal printer mechanism.
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