Error Reporting
How Errors Are Reported
2-2 NCR Personas M Series 5887 Operator Manual
State of Health
2
To check if all the modules in your ATM are healthy, you must
follow your in-house procedures to run State Of Health (SOH).
From the Enhanced Operator Panel, the ATM will display SOH
messages constantly.
If all the modules in your ATM are healthy, a TERMINAL
HEALTHY message will be displayed. If there is a module that
requires attention, a message stating the module name and a
description of the problem is displayed. If there is more than one
message to be displayed, each message will be displayed in turn for
a few seconds.
The 4-digit number which appears alongside the SOH message is a
message identification number. If you have to call a customer
engineer at any time, quote the SOH message identification number
as well as the message text.
The asterisks (*) indicate the skill level required to fix whatever
problem is generating the current SOH message, and also indicate
which VERIFY SOH option should be selected to clear the SOH
message. For more information refer to NCR publication,
‘Supervisor Functions’ (B006-4718).
Some SOH messages require that you act upon them immediately,
while others indicate that you should be prepared to carry out a
replenishment/replacement procedure in the near future. If
required, use the relevant VERIFY SOH option as described in the
‘Supervisor Functions’ manual to clear the SOH message.
Note: If a SOH message is displayed which indicates that a module
needs to be replaced, contact your local service centre.
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