Enhanced Page Turn Passbook Printer
How to Clear Jams
NCR Personas M Series 5887 Operator Manual 9-5
How to Clear Jams
9
The indication of a jam in the printer can be either or both of the
following:
● A customer complaint that a passbook was not returned
● A state of health message that a passbook jam has occurred.
To clear a jam, proceed as follows:
1 Open the exterior of the ATM.
2 If your terminal does not have auto-supervisor, press the switch
on the operator panel to the supervisor option.
3 Access the printer as described in Chapter 1, ’Getting Started’.
4 Lift the print head carrier until it locks in the upward position.
5 Remove the ribbon cartridge by holding both ends and slowly
lifting upwards, ensuring the ribbon also comes out of the
ribbon guides.
Ribbon Cartridge
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