Release 6.0 285
User Guide Chapter 10 Troubleshooting
10.3.6 Errors in Retrieving Host Information
10.3.7 Assigning Logical Disk Errors
Problem Cause and Solution
Automatic collection of host
information was performed but no
host is shown.
The following causes are conceivable.
1. FC cables between the disk array and hosts are not
connected correctly.
2. NEC Storage Manager Agent Utility is not installed on the
hosts or the hosts are not running.
3. The command has not been executed on Linux hosts.
Check the following, fix the problem, and then try collecting
the host information again.
1. Check the disk array and hosts are connected correctly
with direct connection or via FC switches. Check the host
ports connectivity and accessibility.
2. Install NEC Storage Manager Agent Utility on the hosts,
start running the hosts and try collecting the host
information again.
3. For the Linux hosts, you need to open the window to
register the host information and run the
iSMcc_hostinfo -store command on the hosts.
After running the command, click Show collected
information.
Problem Cause and Solution
Assigning logical disks failed. It is conceivable that a disk array unit problem or
communication error between the disk array and the client
has occurred. Check if the disk array unit or the client has a
problem. Fix the problem and then perform assigning
logical disks again.
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