Release 6.0 292
User Guide Chapter 10 Troubleshooting
10.5 NEC Storage PathManager (Windows) Errors
Problem Cause and Solution
The SPS command /lun, -getlun
failed.
When no paths are recognized by SPS, the following error
may occur when the SPS command is executed.
> spsadmin /lun
"Operation failed."
When this error occurs, check:
Whether the installed HBA driver is appropriate and it is
installed correctly. Refer to the installation manual of the
HBA driver, and reinstall a HBA driver supported by the
OS and the servers it will be installed.
Whether settings of the disk array unit, including the
access control and the cross call, and the FC switch
settings are configured correctly.
If the problem persists even after checking and performing
above mentioned, please contact the Support Service.
Only one path is detected after the
SPS command /lun, -getlun is run.
The number of devices shown under
the disk drive of the device manager
is smaller than expected.
Check the following:
Whether the FC cables are connected correctly. Connect
the FC cables again.
When this error occurs, check:
Whether the installed HBA driver is appropriate and it is
installed correctly. Refer to the installation manual of the
HBA driver, and reinstall a HBA driver supported by the
OS and the servers it will be installed.
Whether settings of the disk array unit, including the
access control and the cross call, and the FC switch
settings are configured correctly.
If the problem persists even after checking and performing
above mentioned, please contact the Support Service.
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