NEC Storage M100 Series - Contacts for Questions and Consultation

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Release 6.0 304

User Guide Chapter 10 Troubleshooting

10.10.3 Contacts for questions and consultation

For questions and consultation about the disk array unit, contact NEC sales, the sales agent from

whom you purchased it, or your maintenance service agent.

Main Page

Default Chapter3
- Table of Contents3
About this Document15
- Conventions in this Document15
- Table 1: Conventions15
- Table 2: Terms Used15
- Document Organization16
- Table 3: Document Organization16
- About Other Documents18
- Table 4: Reference Documents18
Introduction19
- Figure 1: Example of Recommended Configuration20
About Warning Labels22
- Disk Array Controller23
- Power Supply - AC Power Supply25
- Controller26
- Battery27
- Disk Enclosure28
- Power Cable29
Disposal of the Unit30
CHAPTER 1 Overview31
- Features32
- Components33
- Basic Operation54
CHAPTER 2 Workflow - Installation to Operation62
CHAPTER 3 Installing the Disk Array System65
- Preparation66
- Figure 3-1: Flow of Preliminary Setups67
- Installation69
- Connection80
CHAPTER 4 NEC Storage Manager86
- How NEC Storage Manager Is Provided87
- Before Starting NEC Storage Manager Client93
- Figure 4-2: Internet Options Window93
- Figure 4-3: Trusted Sites Window94
- Figure 4-4: Internet Options Window95
- Figure 4-5: Security Settings Window96
- Figure 4-6: Update Tab of Java Control Panel97
- Figure 4-7: Advanced Tab of Control Panel98
- Setup99
- Installing NEC Storage Manager Agent Utility on Application Server121
- Starting NEC Storage Manager Client122
CHAPTER 5 Initializing a Disk Array (FC)126
- Overview127
- Collecting Host Information from Application Servers128
- Initialization by NEC Storage Manager130
- Checking Connection from Application Servers167
CHAPTER 6 Initializing a Disk Array (Iscsi)168
- Overview169
- Initialization by NEC Storage Manager170
- Checking Connection from Application Server206
CHAPTER 7 Initializing a Disk Array (SAS)207
- Overview208
- Collecting Host Information from Application Servers209
- Initialization by NEC Storage Manager211
- Checking Connection from Application Servers243
CHAPTER 8 Installing Optional Parts244
- Optional Parts245
- Table 8-1: M100 Series Optional Parts245
- Table 8-2: M300 Series Optional Parts247
- Table 8-3: Optional Parts for All Series248
- Table 8-4: Disk Drive Features249
- Preparation250
- Installation and Removal251
CHAPTER 9 Changes to the Configuration263
- Modifying the Settings by Using DIP Switches264
- Figure 9-1: DIP Switch264
- Modifying the Configuration by NEC Storage Manager (FC/SAS)265
- Modifying the Configuration by NEC Storage Manager (Iscsi)268
CHAPTER 10 Troubleshooting270
- Troubleshooting According to Device Conditions271
- Table 10-1: Trouble in Disk Array Unit (Front Panel LED Status)271
- Table 10-2: Trouble in Disk Array Unit (Rear Panel Controller LED Status)273
- Table 10-3: Trouble in Disk Array Unit or Disk Enclosure (Rear Panel Power LED Status)274
- Table 10-4: Trouble in Disk Enclosure275
- Table 10-5: Wrong SAS Cable Connection276
- Table 10-6: Trouble in Linkup of Host Port276
- Network Setting Tool Errors277
- NEC Storage Manager Errors278
- Iscsi Setup Tool Errors286
- NEC Storage Pathmanager (Windows) Errors292
- NEC Storage Pathmanager (Linux) Errors294
- Changing Network Settings for Monitoring Disk Arrays from Storage Manager296
- Troubleshooting at Installation297
  - The IP Address of the Iscsi Port Cannot be Set on the NEC Storage Manager Initialization Wizard297
  - The Logical Disks of the Disk Array Cannot be Recognized by the Host, or an Error Message Is Displayed297
- SAS Connection Errors301
- User Support302
APPENDIX A Specifications305
- Table A-1: Specifications - Disk Array305
- Table A-2: Specifications - RAID Configurations306
APPENDIX B How to Set/Check Application Server (Windows) (FC/SAS)307
- Installing NEC Storage Manager Agent Utility307
  - Before Installation307
  - Installation310
- Collecting/Registering Host Information on Application Server311
- Checking Connection from Application Server316
APPENDIX C How to Set/Check Application Server (Windows) (Iscsi)319
- Initializing Application Server319
- Iscsi Setup Tool337
- Figure C-23: Iscsi Setup Tool - Log on to the Target338
- Checking Connection from Application Server340
APPENDIX D How to Set/Check Application Server (Windows) (Iscsi HW Initiator)354
- Initializing Application Server354
- Setting up Iscsi Software Initiator369
APPENDIX E How to Set/Check Application Server (Linux) (FC/SAS)374
- Installing NEC Storage Manager Agent Utility374
  - Before Installation374
- Table E-1: Operating Environment (Linux)374
APPENDIX F How to Set/Check Application Server (Linux) (Iscsi)385
- Initializing Application Server385
- Table F-1: Open-Iscsi Driver Settings390
  - Iscsi Setup Tool393
  - Checking Connection from Application Server397
APPENDIX G How to Set/Check Application Server (Vmware) (FC)401
APPENDIX H How to Set/Check Application Server (Vmware) (Iscsi)402
- Initializing Application Server402
- Checking Connection from Application Server417
APPENDIX I Installing NEC Storage Pathmanager424
- For Windows Application Server424
- Figure I-1: Storage Pathmanager Environment Checker424
- Figure I-2: Storage Pathmanager Installshield Wizard - Welcome425
- Figure I-3: Storage Pathmanager Installshield Wizard - Welcome426
- Figure I-4: Storage Pathmanager Installshield Wizard - Ready to Install the Program427
- Figure I-5: Storage Pathmanager Installshield Wizard - Completed428
- Figure I-6: Storage Pathmanager Installer Information428
- For Linux Application Server429
APPENDIX J LED Inspection Checksheet431
- Disk Array Unit431
- Table J-1: Disk Array Unit - Front431
- Table J-2: Disk Array Unit - Back431
  - Disk Enclosure432
- Table J-3: Disk Enclosure - Front432
APPENDIX K Notes-Using Iscsi Supported Disk Array Unit434
APPENDIX L Iscsi Connection Configuration-Examples436
- Connection between Application Server and LAN436
- Figure L-1: Connection between Application Server and LAN436
- Connection between Management Server and LAN437
- Figure L-2: Connection between Management Server and LAN - Direct Configuration437
- Figure L-3: Connection between Management Server and LAN - Switch Configuration438
- Figure L-4: Connection between Management Server and LAN - Non-Supported Configuration438
APPENDIX M Script for Reporting Information Registered with Isns Server439
APPENDIX N Retrieve Initiator Information on Application Servers Registered with Isns Server440
APPENDIX O CHAP Authentication443
- General443
- Constraints on Secrets443
- Description of Operation Modes443
- CHAP Username Setting443
- Correspondence between Microsoft Iscsi Software Initiator Secret Setting and Ismcli444
- Figure O-1: Iscsi Initiator Authentication Setting (General Tab) Screen444
- Figure O-2: Iscsi Initiator (General Tab) Screen445
- Figure O-3: Iscsi Initiator CHAP Secret Input Window445
Glossary446
Index455

NEC Storage M100 Series - Contacts for Questions and Consultation

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