NEC Storage M100 Series - Before You Call

Release 6.0 303
User Guide Chapter 10 Troubleshooting
10.10.2 Before You Call
Before you call to clarify your queries or consult on a failure or abnormality of a disk array unit, the
following items should be available.
 The warranty and this user guide.
 Conditions of the fault or abnormality, notes on content of questions.
 Notes on the unit configuration and software used on it.
(Use the troubleshooting information sheet on the following page and the checksheet found in
Appendix : "This appendix provides the steps you should follow while installing the NEC Storage
PathManager (hereinafter referred to as PathManager) in a Windows or Linux application server.")
 Notes on the configuration of the connection of the host unit to the disk array unit and the
configuration of peripheral equipment connected to the host unit.
 Manuals for the host unit and peripheral equipment connected to the host unit and manuals of
software used.