Ricoh D129 - Page 1061

IFAX Troubleshooting
SM 43 D629
Fax Option
Type 5002
(D629)
Communication
Route
Item Action [Remarks]
2. E-mail server  Make sure that the client devices
which have an account in the server
can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
3. Destination e-mail
address
 Make sure that the e-mail address is
actually used.
 Check that the e-
mail address contains
no incorrect characters such as
spaces.
4. Router settings 
Use the “ping” command to contact the
router.
 Check that other devices connected to
the router can sent data over the
router.
[Ask the administrator of the server to
check.]
5. Error message by
e-mail from the
network of the
destination.
 Check whether e-mail can be sent to
another address on the same network,
using the application e-mail software.
 Check the error e-mail message.
[Inform the administrator of the LAN.]