Service Call Conditions
D158/D159/D160/D161/D170 5-43 SM
Trouble-
shooting
SC No. Level Error Name/Error Condition/Major Cause/Solution
Check HDD connection.
Format the HDD.
If there is a problem with the HDD, it has to be replaced.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC859-02 B
Data encryption conversion HDD conversion error (Power failure
during conversion)
HDD was not converted correctly during an attempt to update
the encryption key.
Only an error screen is displayed and no SC is issued during
conversion. This SC is issued after machine restart.
Details:
NVRAM/HDD conversion is incomplete.
Power failure occurred during encryption key update.
None
The display after restart instructs the user to format the HDD.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC859-10 B
Data encryption conversion HDD conversion error (Data
read/write command error)
HDD was not converted correctly during an attempt to update
the encryption key.
Only an error screen is displayed and no SC is issued during
conversion. This SC is issued after machine restart.
Details:
Abnormal DMAC return value has been received two or more
times (DMAC timeout, serial communication error etc.)
HDD was not successfully converted during encryption key
update due to HDD errors or cable noises.
Rev. 01/16/2014
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