Ricoh M160 - Page 294

Service Call
M160/M161 6-50 SM
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC859-01 B
Data encryption conversion HDD conversion error (HDD check
error)
HDD was not converted correctly during an attempt to update
the encryption key.
Only an error screen is displayed and no SC is issued during
conversion. This SC is issued after machine restarts.
 HDD conversion was selected in the Encryption key update
function but the machine was turned on with the HDD
removed.
 Power failure occurred during encryption key update.
 HDD was not successfully converted during encryption key
update due to HDD errors or cable noises.
 Check HDD connection.
 Format the HDD.
 If there is a problem with the HDD, it has to be replaced.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC859-02 B
Data encryption conversion HDD conversion error (Power failure
during conversion)
HDD was not converted correctly during an attempt to update
the encryption key.
Only an error screen is displayed and no SC is issued during
conversion. This SC is issued after machine restarts.
Details:
NVRAM/HDD conversion is incomplete.
Power failure occurred during encryption key update.
None
The display after the restarting instructs the user to format the
HDD.