Ricoh M160 - Page 340

Service Call
M160/M161 6-96 SM
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC870-59 B
Address Book data error (Encryption settings: Detected a
resource shortage during an attempt to change the encryption
setting.)
SC870-60 B
Address Book data error (Unable to obtain the on/off setting for
administrator authentication (06A and later).)
When an error related to the Address Book is detected during
startup or operation.
 Software bug
 Inconsistency of Address Book source location
(machine/delivery server/LDAP server)
 Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually
without formatting the Address Book)
 Address Book storage device (SD/HDD) was temporarily
removed or hardware configuration does not match the
application configuration.
 Address Book data corruption was detected.
 Check the HDD connection.
 Initialize all UCS settings and address/authentication
information (SP5-846-046).
 Initialize the Address Book partition (SP5-832-006).
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC872-00 B
HDD mail received data error
An error is detected in the HDD at machine power-on.
 Defective HDD
 Power failure while accessing the HDD
 Use SP5832-007 to initialize the HDD (HDD-related:
Format: Mail received data).
 Replace the HDD.