Ricoh M160 - Page 686

IFAX Troubleshooting
SM 30 M160/M161 Fax Option
Communication
Route
Item Action [Remarks]
1. E-mail account
on the server
 Make sure that the machine can log
into the e-mail server.
 Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
1. E-mail server  Make sure that the client devices
which have an account in the server
can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Between e-mail
server and internet
1. E-mail account
on the Server
 Make sure that the PC can log into the
e-mail server.
 Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
1. E-mail server  Make sure that the client devices
which have an account in the server
can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
1. Destination
e-mail address
 Make sure that the e-mail address is
actually used.
 Check that the e-mail address does
not contain incorrect characters such
as spaces.