IP-Fax Troubleshooting
SM 36 M160/M161 Fax Option
3.3.2 IP-FAX RECEPTION
Cannot receive via IP Address/Host Name
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed? Cannot breach the firewall. Send by
using another method (Fax, Internet
Fax)
3 IP address of local fax registered? Register the IP address.
4 Port number specified at remote sender
fax (if required)?
Request the sender to specify the port
number.
5 Specified port number correct (if
required)?
Request the sender to check the port
number.
6 DNS server registered when host name
specified on sender side?
Contact the network administrator.
The sender machine displays
this error code if the sender
fax is a Ricoh model.
7 Network bandwidth too narrow? Request the system administrator to
increase the bandwidth.
Lower the start modem reception baud
rate on the receiving side.
IPFAX SW06
8 Remote fax cancelled transmission? Check whether the remote fax
cancelled the transmission.
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