Station Features 53 FlexSet 120S/280S User Guide
ACD and UCD Hunt Groups
[LogI/O] Log In/Out enables you to join or leave an ACD Group. You may belong to more than one group
simultaneously. To join an ACD group:
1. Press [LogI/O].
2. Dial the ACD group. The ID number is displayed on the middle line.
3. Choose [Set] to join the group or [Cancel] to leave the group.
4. Listen for the confirmation tone. The ASSIGN message indicates that you are logged in, while the
DE-ASSIGN message on top line indicates you are logged out.
5. If you have not loaded your ACD 4 digit ID number, the NO ID, LOGIN message appears.
In this instance, load your ID number and restart the login process.
6. To join additional groups, repeat steps 1 – 4 above.
If you are a member of more than one ACD group, use the Primary Login feature (see below) to
define one of those groups as your primary group.
[PrmLog] Primary Login Group. If you are a member of more than one ACD group, you can use this feature to
define one of those groups as your primary group. Once you have logged into your primary group,
waiting calls will always be routed to you from this group first.
1. Press [PrmLog].
2. Dial the primary ACD group number.
3. Choose [Set] to join the group or [Cancel] to leave the group.
4. If you have not loaded your ACD 4-digit ID number, the NO ID, LOGIN message appears. Load
your ID number.
If this feature is activated, a bullet appears next to [PrmLog].
NOTE: If no group is defined as primary or if log out is defined for the primary group, then the first
group you logged into (previous page) is defined as primary by system.
[RlsRsm] Release/Resume. Press [RlsRsm] to temporarily leave all the ACD/UCD groups of which you are a
member. Press again to rejoin your group/s. When released a bullet appears next to [RlsRsm].
The top line will show RELEASED ALL when you leave your group/s and RESUMED ALL when you
rejoin.
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