Xerox B310

Error code
Description
Action
611.38 Paper reached the sensor (input)
but the printhead startup was not
complete.
621.01 Fuser heater was too cold when
paper entered the fuser nip.
Resend the print job. If the
problem remains, then contact the
next level of support.
640.84 The motor (main drive) stalled or
ran too slow.
See Motor (main drive) service
check .
662.23 The tray 2 lift plate failed to lift. See Optional tray pick drive failure
service check .
662.80 Jam detection caused by motor
(tray 2) not turning on.
662.81 Jam detection caused by motor
(tray 2) not turning off.
662.82 Jam detection caused by motor
(tray 2) speed not ramping up to
the required level.
662.83 Jam detection caused by motor
(tray 2) stalling.
662.84 Jam detection caused by motor
(tray 2) running too slow.
662.85 Jam detection caused by motor
(tray 2) running too fast.
662.86 Jam detection caused by motor
(tray 2) running too long.
FFuusseerr OOvveerrhheeaatteedd SSeerrvviiccee CChheecckk
Action Yes No
Step 1
1 Allow fuser to cool for three
minutes.
2 Resend the print job.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Replace the fuser. See Fuser
removal.
Does the problem remain?
Contact the next level of support. The problem is solved.
Xerox
®
B310 Printer
Service Manual
105
Diagnostics and Troubleshooting