Xerox B310

Action Yes No
Step 12
• Turn off the printer.
• Make sure that all the cables
on the controller board and
scanner are properly
connected.
• Turn on the printer.
• From the control panel,
navigate to the Reports menu,
and then select Device
Statistics and Device Settings.
• For MFPs, perform a one-page
copy and scan job in color.
Does the problem remain?
Go to step 13. The problem is solved.
Step 13
Check if a hard disk is installed.
Is a hard disk installed?
Go to step 14. Go to step 17.
Step 14
• Check for buffered print jobs,
and then delete them.
• Perform a POR.
Does the problem remain?
Go to step 15. The problem is solved.
Step 15
• Turn off the printer.
• Uninstall the hard disk drive.
• Perform a POR.
Does the problem remain?
Go to step 17. Go to step 16.
Step 16
Replace the hard disk.
Does the problem remain?
Go to step 17. The problem is solved.
Step 17
Check if the printer has any of the
following components installed:
• Memory options
• Fax card
• Modem
• Wireless and network option
cards
Is any of the components
installed?
Go to step 18. Go to step 21.
Step 18
• Turn off the printer.
Go to step 21. Go to step 19.
Xerox
®
B310 Printer
Service Manual
109
Diagnostics and Troubleshooting