Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
258
Unable to print
although a print job is
instructed to Tray 5
(bypass).
Is the specified paper size
loaded in the tray?
Follow the instructions in the displayed error
code to place paper of the correct size, and
then try again.
Refer to
Error Code on page 277.
Refer to
Loading Paper in Tray 5 (bypass) on
page 63.
The print quality is
poor.
An image quality problem
may have occurred.
Take the required action described in "Image
Quality Problems".
Refer to
Image Quality Problems on
page 260.
Unable to insert or
remove a tray.
Did you open a cover or
switch the device off
during printing?
Do not forcibly insert or remove the tray.
Switch off the power. In a few seconds,
switch on the power. When the device is
ready to receive data, insert or remove the
tray.
Unable to copy with the
specified size.
Is the document glass or
the document glass cover
dirty?
Clean the document glass or document glass
cover.
Refer to
Cleaning the Document Glass Cover
and the Document Glass
on page 248.
Is the document a
transparency or highly
translucent medium?
Use the document glass to copy the
document, placing a sheet of white paper on
top of it.
Is the document in the
correct position?
Place the document correctly.
Refer to
Placing Document on page 68.
Is the document loaded
correctly?
Are the document guides
on the document feeder
set in the correct positions?
Align the document guides correctly.
Refer to
Placing Document on page 68.
Is the document folded? Smooth out the document and place it
again correctly.
Refer to
Placing Document on page 68.
Symptoms Possible Cause Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm