Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
260
Image Quality Problems
If the image quality of the printout is poor, use the table below to find our most likely cause, and take the
required action.
If the image quality remains poor after taking the required action, contact our Customer Support Center.
Documents often jam. Are suitable types of
documents being used?
Correctly load the documents suitable for
the document feeder.
Refer to
Placing Document on page 68.
Are you using the irregular
shaped documents,
business cards,
transparencies, or thin
documents?
Are there any sticky tags,
paper clips or adhesive
tape on the document?
Remove any sticky tags, paper clips, or
adhesive tape from the document before
copying.
Are the document guides
set in the correct positions?
Adjust the document guide positions.
Refer to
Placing Document on page 68.
Is a piece of torn paper
remaining in the document
feeder?
Open the document feeder top cover and
check inside.
Refer to
Document Jams on page 292.
An edge of the
document is folded.
Is the document curled? Flatten the curl and load the document
again.
Symptoms Possible Cause Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm