Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
295
Getting Help
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or warning
condition occurs, the control panel displays a message informing you of the problem.
For more information, refer to
Error Code on page 277.
Obtaining the Product Information
Obtaining the Latest Print Driver
The latest print driver can be obtained by downloading it from our official website.
The following procedure uses the PCL 6 driver as an example.
Note: The communication fee shall be borne by users.
1. In the print driver [Printing Preferences] dialog box, select the [Advanced] tab and then click [About].
2. Click [Xerox Web Site].
Your web browser launches and our official website is displayed.
3. Follow the instructions on the website and download an appropriate print driver.
Notes:
•
To locate the print driver for this product, go to www.xerox.com/drivers.
• For the latest information about the print driver features, refer to the Help provided for the
print driver.
Non-Genuine Mode
When toner within a toner cartridge is empty, the [Out of Toner] message appears.
When you want to use the device in Non-Genuine mode, program the mode and replace the toner
cartridge.
If you use the device in the Non-Genuine mode, the performance of the device may not be at its optimum.
And any problems that may arise from the use of the Non-Genuine mode are not covered by our quality
guarantee. The continuous use of the Non-Genuine mode can also cause the device to break down, and
any repair charges for such break down will be incurred by users.
Note: Before starting the operation described below, confirm that [Ready] is displayed on the LCD
panel.
1. Press the <Machine Status> button.

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm