3-12 Phaser 6121MFP Service Manual
Error Messages and Codes
Reception Error Troubleshooting
An error code can have more than one definition (cause), and more than one
solution.
Error code: 0001
Definition: Manual receive mode, no G3 signal received within 35 sec.
Solution:
1. Check whether the sender is the fax machine or not.
2. Check that the telephone line is connected correctly.
3. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
4. Boost the TX Level of sender's machine.
5. Boost the printers’ TX Level.<*1>.
6. Set SOFT SW21[3] to “1”(DIS signal length=4 bytes).
NOTE The default setting is “0”(DIS signal length=8 bytes).
Error code: 0003
Definition: Received DIS after sending DIS signal.
Solution:
The cause is the sender did not place the original document correctly for faxing.
Ask sender to place the original document correctly and resend the fax.
Error code: 0014
Definition: Can't receive T.30 signal after sending FTT signal.
Solution:
1. Ask sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Boost the TX Level of sender's machine.
4. Boost the machine TX Level.
Error code: 0016
Definition: Receive DCN signal after sending FTT signal.
Solution:
1. Ask the sender to resend the fax.
2. Print out the protocol report, and provide it to Technical Support for analysis.
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