3-38 Phaser 6121MFP Service Manual
Error Messages and Codes
Error code: 00BF
Definition: Capability no match.
Solution:
1. Change the machine TX speed to V.17, and then resend.
2. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00C0
Definition: Remote side disconnect before entering primary channel in V.34.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Resend the fax.
3. Change the machine TX speed to V.17, and then resend.
4. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00C1
Definition: At phase-D, transmitting units out EOP 3 times consecutively, but
receive no answer from receiving unit.
Solution:
1. Resend the fax
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Set SOFT SW21[5] to “1”(T4 timer=4.5 sec.).
4. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00C2
Definition: Remote side disconnect after sending out V.8 CM signal.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Resend the fax.
3. Change the machine TX speed to V.17, and then resend.
4. Print out the protocol report, and provide it to Technical Support for analysis.
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