3-44 Phaser 6121MFP Service Manual
Error Messages and Codes
Error code: 00E6
Definition: Received no response in RR response procedure after sending
PPS_MPS.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Boost the TX Level of sender's machine.
3. Boost the machine TX Level.<*1>
4. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00E7
Definition: Received DCN after sending PPS_MPS.
Solution:
Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00E8
Definition: At phase-D, transmitting PPS_EOP 3 times consecutively but receive
no answer.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Boost the TX Level of sender's machine.
3. Boost the machine TX Level.<*1>
4. Set SOFT SW21[5] to “1”(T4 timer=4.5 sec.).
5. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 00E9
Definition: Receive PIN signal after sent last page three times.
Solution:
Print out the protocol report, and provide it to Technical Support for analysis.
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