Phaser 6121MFP Service Manual 3-63
Error Messages and Codes
Jam at Output Tray
For detection of misfeed, the Exit sensor is not unblocked even after the lapse of a
predetermined period of time after it has been blocked by the paper.
For detection of paper left in the exit section, the Exit Sensor is blocked when the
power switch is turned ON, a cover is opened and closed, or a misfeed or
malfunction is reset.
Applicable Error Code
• Jam at Output tray
Open Top cover
Initial Actions
Follow the directions in “Initial Actions for Jam Errors” on page 3-56.
Procedure
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Exit Sensor, PL11.0.15
■ Engine Control Board, PL13.0.20
■ Fuser, PL11.0.18
■ Board Locations (page 2-10)
■ Sensors and Switches (page 2-11)
■ Motors, Fans, and Solenoids
(page 2-12)
■ Map 1 - Engine Control Board
Plug/Jack Locator (page 10-5)
■ Power Supply Wiring (page 10-17)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Check Engine Control Board P/J6
connector.
Is the connector seated properly?
Go to step 2. Reseat the
connector. If
the problem
persists, go to
step 2.
2 Replace the Fuser (page 8-9).
Does the problem persist?
Go to step 3. Complete.
3 Replace the Engine Control Board
(page 8-59).
Complete.
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