3-64 Phaser 6121MFP Service Manual
Error Messages and Codes
Original Doc. Jam
Use this procedure for all ADF jams.
Applicable Error Code
•Original Doc. Jam
Open Doc. Feeder and
clear the original.
Reinsert original
and press the Start key.
Initial Actions
Follow the directions in “Initial Actions for Jam Errors” on page 3-56.
Procedure
To avoid the potential of electric shock, ensure the power to the printer is off
and the power cord is disconnected from the wall outlet prior to performing
each step of the following troubleshooting procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ ADF Unit, PL1.1.6
■ Image Processor Board, PL13.0.29
■ Image Processor Board Wiring
(page 10-16)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Check the media specifications
(page 1-15).
Does the selected paper meet
specifications?
Go to step 2. Reload the
printer with
the proper
media and go
to step 2.
2 Clean the ADF Feed Roller (page 7-8).
Does the problem persist?
NOTE To check operation of the ADF, enter
Service Mode, and select Function > ADF
Feed Test, and then press
OK. To stop the
test, press the
Stop button.
Go to step 3. Complete.
3 Check the Image Processor Board
connectors P/J1 and P/J4.
Are the connectors seated properly?
Go to step 4. Reseat the
connectors. If
the problem
persists, go to
step 4.
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