4. If possible, use a phone near the press when calling for assistance. Follow the
instructions provided by the operator.
5. For system support, user help, and service support, call the appropriate number. For
the specific number in your area, go to www.xerox.com and select the Support link.
Press Troubleshooting
Basic Troubleshooting Information
Check the press status for system troubleshooting.
Warning
Precision components and high-voltage power supplies are used on the press. Never
open or remove covers that are screwed shut unless specifically instructed in the User
Guide. A high-voltage component can cause electric shocks. When opening the panels
and covers that are screwed shut to install or detach optional accessories, be sure to
follow instructions in the User Guide. Do not try to alter the press configuration or modify
any parts. Doing so might cause press malfunction or fire.
General Problems
This section contains a problem solving table to help you resolve some basic problems
you may encounter with the press. If the problem persists after following all the
instructions, contact your Xerox Representative or the Customer Support Center.
Note
If your print server indicates that the press has a fault and the press UI does not readily
display a message, refer to the Error History report.
Xerox
®
Versant
®
80 Press14-2
User Guide
Press Problem Solving
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