Troubleshooting
Xerox WorkCentre 3550
User Guide
161
Troubleshooting
If a problem occurs, messages appear on the control panel display to indicate the error. Perform the
following problem solving procedure:
1. When errors occur, Check Status appears on the display. Press OK.
2. Check the display message to see what kind of error has occurred.
If several messages appear, press the up/down arrows to highlight the message you want solve.
3. Use the following information to resolve the problem:
• Redistributing Toner on page 162
• Document Feeder Jams on page 163
• Paper Jams on page 164
• Error Messages on page 169
• Paper Feeding Problems on page 173
• Printing Problems on page 175
• Copying Problems on page 186
• Scanning Problems on page 187
• Fax Problems on page 188
4. Press OK on the control panel. If Check Status still appears, repeat the procedure.
5. If the problem cannot be resolved, power off and on, and try the job again.
If the problem persists, call for service. When you call for service, provide the service representative
with the contents of the display message.
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