Xerox WorkCentre 3550 - Paper Feeding Problems

Troubleshooting
Xerox WorkCentre 3550
User Guide
173
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper Feeding Problems
Ton e r No t Com pa tib l e
Print cartridge is not compatible.
Check guide
The print cartridge you have
installed is not for your machine.
• Install a new print cartridge
designed for your machine.
Toner Not Installed
Print cartridge is not Installed.
Install it
The print cartridge is not installed. • Install the print cartridge.
Too many Faxes
Too may faxes are received.
Print or remove job.
Too many faxes are received. • Print or remove received fax.
Too many Faxes
Too may faxes are queued.
Wait or remove job.
Too many faxes are queued to be
sent.
• Cancel reserved fax in priority
fax feature.
[yyy] empty
Load [zzz][xxx]
There is no paper in
the tray.
• Load paper in the tray. (See
Loading the Paper Trays on
page 118.)
Tray2 Not Installed
Tray2 is not installed
The optional tray2 is not installed. • Install the optional tray 2. If
the optional tray 2 is installed,
check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Tray2 has a problem
Communication problem occurred
with Tray2
The machine cannot
communicate the optional tray 2.
• Check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Condition Suggested Solutions
Paper jams during printing. • Clear the paper jam. (See Paper Jams on page 164.)
Paper sticks together. • Check the maximum paper capacity of the tray. (See Paper Supply on
page 193.)
• Make sure that you are using the correct type of paper. (See Media
Types on page 125.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Message Meaning Suggested Solutions