Troubleshooting
Xerox WorkCentre 3550
User Guide
179
Common Linux Problems
Condition Suggested Solutions
The machine does not print. • Check if the printer driver is installed on your system. Open Unified
Driver Configurator and switch to the Printers tab in Printers
configuration window to look at the list of available machines. Make
sure that your machine is displayed on the list. If not, open Add new
printer wizard to set up your machine.
• Check if the machine is started. Open Printers configuration and select
your machine on the printers list. Look at the description in the Selected
printer pane. If its status contains Stopped, press the Start button.
Normal operation of the machine should be restored. The “stopped”
status might be activated when some problems in printing occurred. For
instance, this could be an attempt to print a document when the port is
claimed by a scanning application.
• Ensure the port is not busy. Since functional components of the
machine (printer and scanner) share the same I/O interface (port),
simultaneous access of different “consumer” applications to the same
port is possible. To avoid possible conflicts, only one of them at a time is
allowed to gain control over the machine. The other “consumer” will
encounter “device busy” response. You should open ports configuration
and select the port assigned to your machine. In the Selected port
pane you can see if the port is occupied by some other application. If
this is the case, you should either wait for completion of the current job
or press the Release port button.
• Check if your application has special print option such as “-oraw”. If “-
oraw” is specified in the command line parameter, then remove it to
print properly. For Gimp front-end, select “print” -> “Setup printer” and
edit command line parameter in the command item.
• The CUPS (Common Unix Printing System) version distributed with SuSE
Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing
Protocol) printing. Use the socket printing instead of ipp or install a later
version of CUPS (cups-1.1.22 or higher).
The machine does not print
whole pages, and output is
printed on half the page.
• It is a known problem that occurs on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS, and has been reported to
bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved
in AFPL Ghostscript v. 8.52 or above. Download the latest version of
AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and
install it to solve this problem.
Cannot scan via Gimp Front-
end.
• Check if Gimp Front-end has Xsane:Device dialog. on the Acquire
menu. If not, you should install Xsane plug-in for Gimp on the your
computer. You can find Xsane plug-in package for Gimp on Linux
distribution CD or Gimp home page. For the detailed information, refer
to the Help for Linux distribution CD or Gimp Front-end application.
• If you wish to use another kind of scan application, refer to application’s
Help.
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