Troubleshooting
Xerox WorkCentre 3550
User Guide
169
Error Messages
Use the following information to solve problems on the machine. Some messages may not appear in
the display depending on options or models.
Note: [xxx] indicates the media type, [zzz] indicates the paper size, [yyy] indicates the tray.
Message Meaning Suggested Solutions
BOOTP problem
BOOTP has a problem.
Reconfigure DHCP/static IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
BOOTP problem
BOOTP has a problem. Switching
to Auto IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
Connection Error Connection with the SMTP server
failed.
• Check the server settings and
the network cable.
Data Read Fail
Check USB key
Time expired while reading data. •Try again.
Data Write Fail
Check USB key
Storing to the USB memory failed. • Check the available USB
memory space.
DHCP problem
DHCP has a problem. Reconfigure
BOOTP/static IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
DHCP problem
DHCP has a problem. Switching to
Auto IP
There is a problem with the
network.
•Check your network
environment, or contact your
network administrator.
Door is open.
Close it
The front door is not securely
latched.
• Close the front door until it
locks into place.
Enter Again You entered an unavailable item. • Enter the correct item again.
File Format is Not Supported The selected file format is not
supported.
• Use the correct file format.
Fuser error There is a problem in the machine. • Turn the machine off and turn
it on again. If the problem
persists, call for service.
Group Not Available You have tried to select a group
location number where only a
single location number can be
used, such as when adding
locations for a multiple send
operation.
• Use a speed dial number or
dial number manually using
the number keypad.
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General
Weight and Dimensions
