Xerox WorkCentre 5024

06/2014
2-1
WC 5022/5024
Status Indicator RAPs
Version 1.0
2 Troubleshooting
2.1 Introduction
2.1.1 How to Troubleshoot............................................................................................. 2-5
2.1.3 Glossary................................................................................................................ 2-5
2.2 Product FIP
2.2.1 Level 1 FIP
2.2.1.1 Level 1 FIP......................................................................................................... 2-7
2.2.2 Level 2 FIP
CHAIN 3
003-500 N-Up NG Out Of Range................................................................................... 2-9
003-754 IPS Overrun ..................................................................................................... 2-9
003-795 AMS NG Out Of Range.................................................................................... 2-10
003-942 Not-Supported Doc Size .................................................................................. 2-10
003-956 Not-Supported Doc Size .................................................................................. 2-11
003-963 APS NG Out Of Range .................................................................................... 2-11
003-972 1Job Max Page Over ....................................................................................... 2-12
003-973 Auto Rotation NG Out Of Range...................................................................... 2-12
CHAIN 4
004-345 HVPS Communication Error ............................................................................ 2-13
CHAIN 5
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 2-15
005-123 DADF Simplex/Side 1 Regi Sensor On Jam.................................................... 2-15
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting.... 2-16
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam. 2-16
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam. 2-17
005-135 DADF Side 2 Pre Regi Sensor On Jam ........................................................... 2-17
005-136 DADF Side 2 Regi Sensor On Jam.................................................................. 2-18
005-147 DADF Pre Regi Sensor Off Jam on Inverting .................................................. 2-18
005-196 Size Mismatch Jam on No Mix-Size ................................................................ 2-19
005-197 Prohibit Combine Size Jam.............................................................................. 2-19
005-198/199 Too Short Size Jam/ Too Long Size Jam ................................................. 2-20
005-210 DADF Download Fail ....................................................................................... 2-20
005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail ............................................. 2-21
005-305 DADF Feeder Cover Interlock Open................................................................ 2-21
005-500 DADF Download Flash Write Error .................................................................. 2-22
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
2-22
005-940 DADF No Original Fail ..................................................................................... 2-23
005-948 SS-Size Mismatch Jam on No Mix-size........................................................... 2-23
CHAIN 7
007-270 Tray 1 Paper Size Switch Broken .................................................................... 2-25
007-272 Tray 3 Paper Size Switch Broken .................................................................... 2-25
007-273 Tray 4 Paper Size Switch Broken .................................................................... 2-26
CHAIN 10
010-311 Fusing Unit Center Thermistor Defect.............................................................. 2-27
010-312 Fusing Unit Rear Thermistor Defect................................................................. 2-27
010-320 Over Heat Temperature Fail ............................................................................ 2-28
010-327 Fusing Unit On Time Fail ................................................................................. 2-28
010-379 Fusing Unit Hot Not Ready Return Time Fail................................................... 2-29
010-392 NOHAD Fan Defect.......................................................................................... 2-29
010-602 Over Temp Cooling Mode................................................................................ 2-30
CHAIN 16
016-346 Fax Parameter Incorrect .................................................................................. 2-31
016-372 File Access Error.............................................................................................. 2-31
016-500 Controller Download Flash Write Error ............................................................ 2-32
016-501 Controller Boot Flash Write Error..................................................................... 2-32
016-502 UI Panel Download Flash Write Error .............................................................. 2-33
016-504 UI panel Font Download Flash Write Error ...................................................... 2-33
016-570 No Response from USB-Host for Scan Job..................................................... 2-34
016-571 No Response from USB-Host for Print Job...................................................... 2-34
016-598 E-mail Message Size Over............................................................................... 2-35
016-742/744 Download File Error/ Download File Check Sum Error............................. 2-35
016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail .................................... 2-36
016-759 Copy Counter Full ............................................................................................ 2-36
016-764 SMTP Server Connection Fail.......................................................................... 2-37
016-765 SMTP Server Disk Full..................................................................................... 2-37
016-766 SMTP Server Limit Over .................................................................................. 2-38
016-768 SMTP Sender Address Error ........................................................................... 2-38
016-776 Marker Code Detection Fail ............................................................................. 2-39
016-781 SMTP Server Refusal ...................................................................................... 2-39
016-981 EPC Memory Full............................................................................................. 2-40
016-982 SCAN Memory Full .......................................................................................... 2-40
016-985 Max Attachment Size Over .............................................................................. 2-41
CHAIN 17
017-745 SMB Size Over................................................................................................. 2-43
CHAIN 24
024-365 Image Output FIFO Error ................................................................................. 2-45
024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch ....................................... 2-45
024-912 Tray 3 Paper Length Mismatch........................................................................ 2-46
024-913 Tray 4 Paper Length Mismatch........................................................................ 2-46
024-946 Tray 1 Unknown Paper Size ............................................................................ 2-47
024-947 Tray 2 Unknown Paper Size ............................................................................ 2-47
024-948 Tray 3 Unknown Paper Size ............................................................................ 2-48
024-949 Tray 4 Unknown Paper Size ............................................................................ 2-48
024-950 Tray 1 No Paper............................................................................................... 2-49
024-951 Tray 2 No Paper............................................................................................... 2-49
024-952 Tray 3 No Paper............................................................................................... 2-50
024-953 Tray 4 No Paper............................................................................................... 2-50