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11 Troubleshooting
The following chapter describes the possible causes of faults, and the steps required to
rectify them.
In the event of repeated faults, shorten the maintenance interval (see "Maintenance
Schedule" on page 93) in accordance with the actual load.
If a failure occurs during operation, the sample changer interrupts the current procedure.
The red indicator lamp switches over to red.
On the touch screen an error message is displayed, i. e. a code number with a corre-
sponding text. Write down the code number and complete error message. Also note the
following information:
• Part number and serial number of the SampleXpress.
• Spectrometer type and order number.
• Magnet type.
With this information contact the customer service. See "Contact" on page 121 for con-
tact details.
Also contact the manufacturer in the event of faults which cannot be rectified in accor-
dance with the instructions found in this chapter.
11.1 Safety
Electrical System
WARNING
Electrical hazard from electrical shock!
A life threatening shock may result when the housing is open during operation.
f Disconnect the device from the electrical power supply before opening the device.
Use a voltmeter to verify that the device is not under power!
f Be sure that the power supply cannot be reconnected without notice.
f The housing must be closed during operation.
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