d) Check the continuity of all wires from the transmitter to the sensor.
2. Check your process conditions against the values reported by the device.
3. Contact customer service.
17.13.9 [018] EEPROM Error (Transmitter)
Alert
Electronics Failed
Cause
There is an internal memory problem with the transmitter.
Recommended actions
1. Ensure that all wiring compartment covers are installed correctly.
2. Ensure that all transmitter wiring meets specifications and that all cable shields are properly
terminated.
3. Check the drain wires.
a) Verify that the drain wires from the 4-wire cable are properly landed.
b) Verify that the drain wires are landed outside the core processor housing.
c) If the drain wires are landed inside the core processor housing, cover them by the foil shield for
their full length until they land under the ground screw.
4. Ensure that all meter components are grounded properly.
5. Evaluate the environment for sources of high electromagnetic interference (EMI) and relocate the
transmitter or wiring as necessary.
6. Power-cycle the transmitter to see if the alert clears.
Important
This alert will not clear until you cycle power to the meter.
7. If the alert persists, replace the transmitter.
17.13.10 [019] RAM Error (Transmitter)
Alert
Electronics Failed
Cause
There is a ROM checksum mismatch in the transmitter or the RAM address location cannot be written in the
transmitter. This alert will not clear until you reboot or power cycle the transmitter.
Recommended actions
1. Ensure that all wiring compartment covers are installed correctly.
2. Ensure that all transmitter wiring meets specifications and that all cable shields are properly
terminated.
Configuration and Use Manual Troubleshooting
MMI-20025166 March 2019
Configuration and Use Manual 265
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