3. Check the drain wires.
a) Verify that the drain wires from the 4-wire cable are properly landed.
b) Verify that the drain wires are landed outside the core processor housing.
c) If the drain wires are landed inside the core processor housing, cover them by the foil shield for
their full length until they land under the ground screw.
4. Ensure that all meter components are grounded properly.
5. Evaluate the environment for sources of high electromagnetic interference (EMI) and relocate the
transmitter or wiring as necessary.
6. Reboot or power-cycle the transmitter to see if the alert clears.
7. If the alert persists, replace the transmitter.
17.13.11 [020] Calibration Factors Missing
Alert
Configuration Error
Cause
Some calibration factors have not been entered or are incorrect.
Recommended actions
1. Verify characterization parameters (specifically Flow Cal Factor and K1 values). Refer to Characterize
the meter (if required).
2. Verify the setting of the Sensor Type parameter.
3. If Sensor Type = Curved Tube, ensure that no parameters specific to Straight Tube have been set.
4. Check the feedthrough pins. If you find problems, replace the sensor.
Contact customer service for assistance.
5. Check the core processor housing for moisture, corrosion, or verdigris.
6. Check the sensor coils for electrical shorts. If you find problems, replace the sensor.
17.13.12 [021] Incorrect Sensor Type
Alert
Configuration Error
Cause
Transmitter verification of sensor circuits and characterization has produced a discrepancy. The transmitter
cannot operate the sensor.
Recommended actions
1. Verify the setting of the Sensor Type parameter.
2. Verify characterization parameters (specifically Flow Cal Factor and K1 values). Refer to Characterize
the meter (if required).
3. Contact customer service.
Troubleshooting Configuration and Use Manual
March 2019 MMI-20025166
266 Micro Motion Model 5700 Transmitters with Configurable Outputs
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