Fortinet Technologies Inc. Page 102 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
3. Click Apply.
Customizing email history report and notification email templates
Go to Phone System > Settings > Custom Message to view and reword the default email history
report and notification email templates.
The FortiVoice unit sends out email history reports based on your call report configuration (see
“Configuring report email notifications” on page 251) and notification email when you have a
new voicemail or fax in your mailbox or missed a call. You can customize the email templates
for the email report and email notifications.
You can change the content of the email template by editing the text and HTML codes and by
working with email template variables. For descriptions of the default email template variables,
see Table 17 on page 103, Table 21 on page 104, and Table 22 on page 104.
To customize email templates
1. Go to Phone System > Settings > Custom Message.
2. Open Email templates to display the default templates.
3. To edit a template, double-click it or select it and click Edit.
4. To format email template in HTML, use HTML tags, such as <b>some bold text</b>.
There is a limit of 250 characters for the Subject field, 60 characters for the From field, and
4000 characters for Htmlbody and Textbody messages each in the Content body field.
5. To add a variable:
• Select Insert Variables next to the area to insert a variable. A pop-up window appears.
• Place your mouse cursor in the text message at the insertion point for the variable.
• Click the name of the variable to add. It appears at the insertion point.
• To add another variable, click the message area first, then click the variable name.
• Click the Close (X) icon to close the window.
6. To insert a color:
• Click Insert Color Code. A pop-up window of color selection appears.
• Place your mouse cursor in the text at the insertion point for the color code, or highlight
an existing color code to change.
• Click a color in the color selection pop-up window.
For example, to replace the color code in the HTML tag <tr bgcolor="#3366ff">,
you can highlight "#3366ff", then select the color you want from the color palette.
To add a new color code, include it with HTML tags as applicable, such as <tr
bgcolor="#3366ff">.
7. To determine if your HTML and color changes are correct, click Preview. The replacement
message appears in HTML format.
User ID prefix Enter the prefix for the extension user ID. When you add a new
extension, the FortiVoice unit will generate a user ID with this
prefix plus the extension number. For details, see “Configuring IP
extensions” on page 130.
Default ring
duration
Enter the time, in seconds, for a phone connected to the
FortiVoice unit to ring before the call is processed (for example,
the call is sent to voice mail). The default is 20.
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