Fortinet Technologies Inc. Page 208 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Table 26: Sample auto attendant hierarchy
Configuring key actions
Configure the auto attendant dial pad keys for callers to use when navigating through the auto
attendant hierarchy.
For more information, see “Dial Pad Key Action” on page 205.
To configure a key action
1. While configuring an auto attendant, click New under Dial Pad Key Action.
2. Enter the key number that transfers a call to a resource, if pressed.
3. Select an action:
Close Closes the chart.
<< If you selected viewing the snapshot of an auto attendant (other than
the main one) by right-clicking it and selecting Drill down on the
chart, clicking << restores the full chart.
Reset Sets the chart to its default view. All the saved and unsaved views
will be lost.
Print preview Click to preview the chart before printing it.
Show all actions Select to display the total actions. Deselect to hide the end
resources to which a call is transferred by pressing a key. In this
sample, the end resources are Operator (8) and Queue extension (5).
GUI field Description
No action The call is not transferred to any resource.
Play announcement Play an announcement with directions, business hours, etc.
• Select an action to follow the announcement:
• No action: The auto attendant takes no action.
• Start over: The auto attendant will repeat the announcement.
• Hang up: The call will be terminated.
• Select the sound file for the announcement. You can click Edit to
modify an existing one or New to add a new one. For information
on sound files, see “Managing sound files and music on hold” on
page 113.
Dial operator The call is transferred to the operator.
Dial extension The call is transferred to a specified local extension.
Select the extension. You can click Edit to modify an existing one or
New to add a new one. For more information, see “Configuring
Extensions” on page 130.
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